Letter to Southlake Village Families: Update New COVID-19 Regulations

March 14, 2020


Dear residents and family members,

As the Coronavirus continues to spread in the United States, we have received new rules from federal regulators that, unfortunately, will greatly limit any opportunity to socialize or gather together – even for meals – in our building. These new rules apply immediately to all nursing homes in the United States.

The new rules that will have the biggest impact on all of us right now require that we prohibit all group gatherings and group or “communal” dining. We are working now on a plan to comply with the rules and be sure that residents feel isolated as little as possible. 

This is disappointing news for all of us, but we are in uncharted waters. Operating during a global pandemic – with a virus that can be fatal to the elderly – requires us all to adapt, sacrifice and hope for a quick return to our normal routines. 

Also, mealtimes are a busy period for all of us so we ask that, if possible, you could refrain from calling during meals. Otherwise, this is a great time to increase your personal phone calls.  Let us know if you would like to try Skype, Facetime or other online options.  Also, let us know ahead of time if you want to stop by a window and wave hello.  Consider having a group write cards or letters and send photos!   Please talk to us about any additional ideas for communicating with loved ones that will still protect them from exposure to the COVID-19 / Coronavirus.

We truly appreciate serving such a wonderful group of residents and thank all of you for trusting us with their care.



The Southlake Village Team



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